Man With a Van Tottenham Hale Privacy Policy

This Privacy Policy explains how Man With a Van Tottenham Hale collects, uses, stores, and shares personal data relating to customers and potential customers in the Tottenham Hale area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services or contacting us to request a quote, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Tottenham Hale customers and prospective customers in the Tottenham Hale area, including individuals and businesses who contact us for quotes, make bookings, or otherwise engage with our services. It covers personal data collected through telephone enquiries, written correspondence, in-person bookings, and any other direct communication with us.

Data Controller

Man With a Van Tottenham Hale is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include the following information:

Identity and contact details: name, address, collection and delivery addresses, and any other contact details you provide to us.

Booking and service information: details about the service you request, such as type of items to be moved, date and time of the move, access details at collection and delivery points, and any instructions relevant to the service.

Payment and billing information: information required to issue invoices and record payment, such as billing address and transaction details. We do not store full payment card details if you pay using a third-party payment provider.

Communication records: records of communications you have with us, including telephone enquiries where notes are taken, and written correspondence.

Technical and usage data: limited technical information that may be generated when you interact with our online content, such as basic device and browser information, and general usage data. We do not deliberately seek to collect more information than is necessary to provide and improve our services.

How We Collect Personal Data

We collect personal data directly from you when you:

Request a quote or make an enquiry.

Book a man with a van service in Tottenham Hale.

Communicate with us by telephone, in writing, or in person.

Provide feedback, reviews, or complaints about our services.

In some cases, we may receive information about you from third parties, for example, where another person books a service on your behalf and provides your contact or address details. When this occurs, we treat that information in accordance with this Privacy Policy.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. The main lawful bases we rely on are:

Contract: processing is necessary to enter into and perform a contract with you, including taking pre-contractual steps such as providing a quote, confirming a booking, and completing the move.

Legal obligation: processing is necessary for us to comply with legal obligations, for example, record-keeping, tax and accounting requirements, and responding to lawful requests from regulatory or law enforcement authorities.

Legitimate interests: processing is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing our business operations, improving our services, preventing fraud and misuse, and maintaining accurate records of our interactions with customers.

Consent: on limited occasions, we may rely on your consent, for example, for certain types of marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide our services, including handling enquiries, confirming bookings, planning routes, completing moves, and dealing with any follow-up issues.

To manage our relationship with you, including handling complaints, feedback, and customer service communications.

To process payments and maintain accurate financial and accounting records.

To protect our business, vehicles, staff, and customers, including fraud prevention, dispute resolution, and, where necessary, cooperating with law enforcement agencies.

To improve and develop our services, for example by analysing aggregated usage data and feedback.

To send you service-related information, such as booking confirmations, updates about your move, or important notices relating to our services.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors: we may engage third-party companies to perform functions on our behalf, such as payment processing, accounting support, route planning tools, customer management systems, or secure data storage providers. These entities act as data processors and are only permitted to process your personal data in accordance with our instructions and applicable data protection laws.

Professional advisors: we may share personal data with legal, accounting, or insurance professionals where necessary to obtain advice, manage claims, or comply with legal obligations.

Authorities and law enforcement: we may disclose personal data if required to do so by law or where we believe such disclosure is reasonably necessary to comply with legal processes, protect our rights, or protect the safety of individuals.

Whenever we use data processors, we take steps to ensure that they implement appropriate technical and organisational measures to safeguard your personal data.

International Transfers

Where we use service providers that store or process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised transfer mechanisms, to ensure that your personal data is adequately protected in line with data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether those purposes can be achieved by other means, as well as applicable legal requirements.

Typically, we will retain core booking and invoice records for a number of years after the end of your contract with us, in line with tax and accounting requirements. Communication records and other supporting information are kept for as long as reasonably necessary to manage our relationship with you and to handle any potential disputes or claims.

Your Data Protection Rights

Under data protection law, you have a range of rights in relation to your personal data. These rights may be subject to certain legal conditions and limitations.

Right of access: you have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data along with certain additional information.

Right to rectification: you have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other lawful basis for processing.

Right to restriction of processing: you may request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object: you may object to processing that is based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and internal policies designed to limit access to personal data to those who need it for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.

Contact and Complaints

If you have any questions about this Privacy Policy, our data protection practices, or your rights, you can contact us using the details provided in our booking documentation or on our customer materials. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.