Man With a Van Tottenham Hale Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Tottenham Hale provides removal, collection, delivery and related services within the United Kingdom. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Client means the individual or business booking and paying for the services.

1.2 Company means the provider trading as Man With a Van Tottenham Hale.

1.3 Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, or related services supplied by the Company.

1.4 Goods means any items, belongings, furniture, equipment or other property handled, carried or stored by the Company when performing the Services.

1.5 Service Area means the geographical areas within which the Company is prepared to provide Services, including Tottenham Hale and surrounding locations, as determined by the Company from time to time.

1.6 Contract means the agreement between the Client and the Company for the supply of Services in accordance with these Terms and Conditions and any written confirmation of booking provided by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers within its Service Area and, by agreement, to other locations within the United Kingdom.

2.2 The exact scope of the Services, including collection and delivery addresses, number of personnel, size of vehicle, and any additional tasks such as packing or furniture assembly, will be agreed at the time of booking.

2.3 The Company reserves the right to refuse to handle any Goods that in its reasonable opinion are unsafe, illegal, in breach of waste regulations, too heavy or bulky for the vehicle or personnel provided, or which may cause damage to other Goods or property.

3. Booking Process

3.1 Bookings may be made by the Client by contacting the Company and providing full and accurate details, including:

(a) collection and delivery addresses,

(b) access details at each property,

(c) description and approximate volume of Goods,

(d) preferred date and time,

(e) any special requirements such as packing, dismantling or reassembly.

3.2 The Company will provide an estimate or quotation based on the information supplied by the Client. This may be a fixed price or an hourly rate, as agreed at the time of booking.

3.3 A booking is only confirmed when the Company has issued a written or verbal confirmation and, where required, the Client has paid any deposit requested by the Company.

3.4 The Client is responsible for ensuring that all details provided are correct. Any changes to the details after booking may result in additional charges or changes to availability.

3.5 The Company reserves the right to decline a booking at its discretion.

4. Estimates, Quotes and Pricing

4.1 All prices provided by the Company are based on the information given by the Client at the time of booking.

4.2 If the actual work differs from what was described at the time of booking, the Company may adjust the price accordingly. This includes, but is not limited to:

(a) additional Goods or larger volume than stated,

(b) additional floors or difficult access,

(c) waiting time caused by the Client or third parties,

(d) extra distance travelled or additional drop-off points,

(e) need for extra staff or equipment.

4.3 Where an hourly rate applies, the minimum hire period and billing increments will be confirmed at the time of booking. Time is calculated from the agreed start time or from arrival at the collection address, whichever is earlier, until completion of the Services.

4.4 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.

5. Payments

5.1 The Client agrees to pay the charges for the Services in accordance with the price and payment terms agreed at the time of booking.

5.2 The Company may require a deposit to secure the booking. Deposits are generally non-refundable except as set out in the cancellation conditions or where required by consumer law.

5.3 Unless otherwise agreed in advance, the balance of the charges is payable immediately upon completion of the Services.

5.4 The Company may accept various payment methods. The acceptable methods and any applicable surcharges will be confirmed prior to booking.

5.5 If payment is not made when due, the Company reserves the right to:

(a) suspend or cease the provision of Services,

(b) retain possession of Goods in its vehicle or premises as security until payment is made, subject to applicable law,

(c) charge reasonable interest and administration fees on late payments.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, the Client must notify the Company as soon as possible.

6.2 The following cancellation terms will usually apply unless otherwise agreed:

(a) Cancellations made more than 72 hours before the scheduled start time may be made without further charge, although any non-refundable deposit may be retained.

(b) Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation fee up to a reasonable percentage of the quoted price to cover the Company’s loss.

(c) Cancellations made less than 24 hours before the scheduled start time, or failure to be present or provide access at the agreed time, may be charged up to the full quoted price.

6.3 Where the Client wishes to change the date, time, addresses, or scope of the Services, this will be subject to the Company’s availability and may result in revised pricing.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will seek to rearrange the booking at a mutually convenient time. If rearrangement is not possible, any deposit paid for the cancelled booking will be refunded.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) ensuring that the Goods are properly packed and protected, unless the Company has agreed to provide packing services,

(b) providing accurate information regarding the nature and quantity of Goods, and the access conditions at both collection and delivery addresses,

(c) obtaining any necessary permissions for parking, loading or unloading, including parking permits and access to restricted areas,

(d) ensuring that the property is safe and suitable for the Company’s personnel to carry out the Services,

(e) supervising the move or appointing a representative who can provide instructions and sign any necessary documentation on the Client’s behalf.

7.2 The Client must ensure that Goods do not include any items prohibited by law, hazardous materials, perishable goods likely to deteriorate, or any items specifically excluded by the Company.

8. Access, Parking and Delays

8.1 The Client must ensure that suitable parking is available for the vehicle as close as reasonably possible to the property. Any parking charges or penalties incurred as a result of the Services will be added to the Client’s bill, where caused by lack of proper arrangements or information from the Client.

8.2 The Client must inform the Company in advance if there are any access restrictions such as narrow roads, low bridges, weight limits, stair-only access, or internal obstacles that may affect the Services.

8.3 The Company is not liable for delays caused by factors beyond its reasonable control, including but not limited to traffic, road closures, accidents, weather conditions, delays in obtaining keys, or delays caused by third parties.

8.4 Waiting time caused by the Client or third parties may be charged at the applicable hourly rate.

9. Liability for Loss or Damage

9.1 The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Company’s liability is subject to the limitations set out in this section.

9.2 The Company’s liability for loss of or damage to Goods resulting from its negligence or breach of contract is limited to a reasonable amount, taking into account the value of the Goods and the price paid for the Services, unless otherwise agreed in writing or required by law.

9.3 The Company will not be liable for:

(a) loss or damage caused by the Client’s failure to adequately pack or protect Goods, where packing was the Client’s responsibility,

(b) damage to items that were already defective, unstable or not fit to be moved,

(c) loss of or damage to items of high value including but not limited to jewellery, cash, documents, artwork or antiques, unless these have been specifically declared and agreed in writing prior to the move,

(d) indirect or consequential loss such as loss of profits, loss of use, or loss of opportunity,

(e) damage to property arising from the movement of items where the Company has warned that such movement carries risk and the Client has instructed the Company to proceed.

9.4 The Client must inspect the Goods and property as soon as reasonably possible after completion of the Services and notify the Company of any loss or damage without undue delay. Failure to report issues promptly may affect the ability to investigate and resolve the matter.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded or limited.

10. Waste Regulations and Disposal

10.1 The Company operates in accordance with applicable UK waste regulations. The Company is not a general waste carrier unless specifically stated and authorised to do so.

10.2 The Client must not present domestic or commercial waste for collection as part of a removal service unless this has been expressly agreed with the Company and complies with relevant waste carriage and disposal requirements.

10.3 The Company will not transport hazardous waste, chemicals, asbestos, medical waste, or any items classed as controlled or special waste, unless it has specifically agreed to do so and holds any necessary licences.

10.4 Where the Company agrees to dispose of unwanted items, it will do so at an appropriate facility in compliance with UK waste and environmental regulations. Additional charges may apply for disposal services, including any fees charged by waste sites.

10.5 The Client remains responsible for any waste or items left behind at the property unless the Company has expressly agreed to remove them.

11. Insurance

11.1 The Company maintains such insurance cover as it considers appropriate for its operations. The existence of such insurance does not extend the Company’s liability beyond the terms set out in these conditions.

11.2 The Client is encouraged to ensure that their own contents or business insurance covers Goods in transit and during moving services, particularly for high-value items.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.

12.2 The Company will aim to respond to complaints within a reasonable timeframe and may request further information or evidence to assist in the investigation.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data of the Client for the purposes of providing the Services, administering bookings, and handling payments and enquiries.

13.2 The Company will take reasonable steps to keep personal data secure and will not share personal data with third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

14. Changes to Terms and Conditions

14.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Contract.

14.2 Any material changes will be made available on request. Continued use of the Services after changes take effect will constitute acceptance of the updated Terms and Conditions for new bookings.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Client and the Company are governed by and interpreted in accordance with the laws of England and Wales.

15.2 The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Client may have as a consumer under applicable law.

By booking and using the Services of Man With a Van Tottenham Hale, the Client confirms acceptance of these Terms and Conditions.